Fortunately, that means there are a handful of tried and true methods you can use to resolve it.īefore you dive into troubleshooting, though, it’ll help to have an understanding of some potential causes. The “SSL_ERROR_RX_RECORD_TOO_LONG” message may look complicated, but this post has 7 ways to fix it so you can get back on track. It also mentions that the secure connection failed and indicates an issue with the site’s SSL certificate.įor example, it mentions that the page you’re trying to view can’t display “because the authenticity of the received data could not be verified.” □ Click to Tweet What Causes the “SSL_ERROR_RX_RECORD_TOO_LONG” Error?įrom the above screenshot, you can see that this error message gives you a few details about the issue. This error message may be a result of poor security on the part of the website you’re trying to visit, whether it’s your own or someone else’s. In a nutshell, the most common cause is that the SSL certificate is not properly configured, and your browser is, therefore, unable to complete the connection with the port on the server successfully. One of the possible causes could be that you have a misconfigured listing port. Another potential reason is that your browser doesn’t currently support an adequate version of Transport Layer Security (TLS). How To Fix the “SSL_ERROR_RX_RECORD_TOO_LONG” Error in Firefox (7 Methods) In the past, this used to be a common issue with TLS 1.2 however, in recent years, it seems to be arising with TLS 1.3 as well. Now that we understand a little bit more about this issue, it’s time to get to work on fixing it. Below are seven methods you can use to resolve the “SSL_ERROR_RX_RECORD_TOO_LONG” error. To get started, let’s begin with the easiest potential fix of all: clearing your browser cache and history. Next, click on Settings, followed by the Privacy & Security tab: To do so, open your Firefox browser and click on the hamburger menu icon (the three vertical lines in the top right-hand corner of the screen). The Privacy & Security tab of the Firefox browser. Next, under the Cookies and Site Data section, select Clear Data. The option to clear data window in Firefox. Make sure all options are selected, and then click on the Clear button. Next, on the same Privacy & Security screen, under the History section, click on Clear History. When you’re done, restart your browser and try accessing the website that was giving you the error message. If that doesn’t work, it’s time to move on to the next fix. Update and Reset FirefoxĪnother potential way to resolve the “SSL_ERROR_RX_RECORD_TOO_LONG” error is by updating and resetting your Firefox browser. To do so, you can navigate to the menu icon again, and then select Help followed by About Firefox:Ĭlick on the Restart to Update Firefox button. Once it’s finished, re-open the browser and try revisiting the site. Disable Your Browser ExtensionsĪnother method you can try is disabling your browser extensions. Join 20,000+ others who get our weekly newsletter with insider WordPress tips! Want to know how we increased our traffic over 1000%? This is especially recommended if you have any ad blockers, firewalls, or antivirus extensions. It’s important to note that turning off any of this software permanently is not recommended. To disable your Firefox extensions, navigate to the menu, then select Add-ons and Themes and click on the Extensions tab: However, temporarily deactivating these tools can help you determine whether they’re the source of the problem and, if so, find an alternative. Here, you can toggle the switches to disable each extension. Fortunately, you can do so by restarting Firefox in Safe Mode.) (If you have a lot of them, you might want a simpler way of doing this. To do this, navigate to click on the browser menu, and then select Help. Next, click on Restart with Add-ons disabled. You can also try restarting the browser in troubleshooting mode. Once you select either of these options, a dialogue window will open.
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